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This article covers how students, faculty, and staff install the Pulse Secure VPN client on Mac OS X 10.13 or macOS 10.14 and higher.

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Select the component you wish you download to view its current or previous release downloads: ActiveMQ 5. ActiveMQ Artemis. Download the client for macOS. Download the macOS client file package, Microsoft Endpoint Configuration Manager - macOS Client (64-bit). Save ConfigmgrMacClient.msi to a computer that runs Windows. This file isn't on the Configuration Manager installation media. Run the installer on the Windows computer. Extract the Mac client package. Middleware enables the DoD PKI certificates stored on your Common Access Card (CAC) to interface with the many Public Key Enabled (PKE) applications on your system and across the Internet. Two of the most common middleware applications used across DoD are ActivClient and Spyrus.Note: This is not a PIN reset.

If you need assistance or if you are not running MacOS 10.13 or higher, submit a support ticket to the Technology Support Center.

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Choose your OS

Mac OS 11 Upgrade

Mac users who upgrade to the latest version of macOS 11 (Big Sur) should uninstall the Pulse Secure client prior to the upgrade and then install the latest version available after the macOS upgrade is complete. Use the 'Simple Removal' instructions on the Removing the Pulse Secure Desktop Client guide.

If you upgrade to macOS 11 (Big Sur) ) with a version of Pulse Secure older than 9.1.9 installed it can cause a Mac running Big Sur to crash and restart 4-5 times before recovering.

1. Download the Pulse Secure Desktop client for Mac OS 11.
2. Click on the file to extract the installer.
3. Double click on the pkg file to initiate the install process.
4. Once the installer begins, click Continue.
5. Click Install to begin the installation.

You may encounter several popups during and after the install process when attempting to connect to the UConn network.

System Extension AND Network Content Filtering:

This prompt below will pop up after installation (If your Mac is managed by ITS you will not see this pop up).

1. Click Ok
   
2. Click the lock in the bottom left corner to make changes (You will be prompted for your user password).
   
3. Click Allow

Filter Network Content:

This prompt will popup during the connection process the first time press Allow; if you do not press Allow the VPN will not work correctly. *If you do not see this prompt, see the below fix.

If you don't press anything or if you press Don't Allow you will soon see this popup:

Press Retry and then press Allow when the popup pictured above re-appears.

*If the 'Filter Network Content' prompt does not appear:

1. Quit the Pulse Secure app.
2. Navigate to Apple menu > System Preferences > Network
3. Select Pulse Secure in the left-hand menu and click the minus button ( - ) to remove it.
4. Open the Pulse Secure app again and connect to the VPN. The Filter Network Content prompt shown above should now appear. If it does not, repeat this process and try again.

1. Download the Pulse Secure Desktop client for Mac OS.
2. Click on the file to extract the installer.
3. Double click on the pkg file to initiate the install process.
4. Review the following warning, select 'OK'
   
5. Click on the Apple icon in the top-left of your screen. Choose System Preferences > Security & Privacy > General
6. Find the warning 'PulseSecure.pkg' was blocked from use because it is not from an identified developer.' Select 'Open Anyway'
   
7. Review the following warning, select 'Open'.
   
8. Run through the installation process.

1. Download the Pulse Secure Desktop client for Mac OS X.
2. Click on the file to extract the installer.
3. Double click on the pkg file to initiate the install process.
4. Once the installer begins, click Continue.
5. Click Install to begin the installation.
6. During the installation process you should expect to see several pop-up messages informing you of security steps that need to be taken to complete the install.
   1. Click OK on the first two messages.
      
   2. Click 'Open Security Preferences' in the third message to open up the 'Security & Privacy' settings window.
      
7. Once the Security & Privacy window has opened, look for the following message: System software from developer 'Pulse Secure LLC' was blocked from loading.
8. Next to the message, click Allow to enable the extension.
   

9. If you do not receive the above mentioned pop-up messages, you will need to manually permit the Pulse Secure Client the required access.

   If you wait longer than 30 minutes to complete this process, you will need to uninstall and reinstall the client and then follow this process again.
   1. To manually permit access to the client,
      1. Click the Apple menu at the top left of your desktop.
      2. Click System Preferences.
      3. Click Security & Privacy.
      4. Click the lock to make changes.
      5. Click the General tab.
      6. Under Allow apps downloaded from, select App Store and identified developers
      7. Look for the following message: System software from developer 'Pulse Secure LLC' was blocked from loading.
      8. Next to the message, click Allow to enable the extension.
         
10. Close the Security & Privacy window. The kernel extension will have been authorized and full functionality of the Pulse Desktop client should be available.

Configuring the Pulse Secure VPN Client after installation is complete

1. Open the Pulse Secure client, which should be shown at the top right corner of the screen.
   
2. Create a new connection using the + in the bottom left corner.
   
3. Enter the following info:
• Connection name of your choosing
• The server URL, vpn.uconn.edu
4. Click Add.
   
5. Close the client.
6. To start the VPN session, go back to the Pulse Secure client in the top right corner of the screen.
   1. Select the connection you created.
   2. Select Connect.
      
7. When prompted for a username and password, enter your NetID and NetID password.
8. When attempting to connect, you may receive the following prompt. Select 'Open Security Preferences'.
   
9. Within 'Security Preferences', select the lock on the bottom left corner. Once unlocked, select Allow, for the system to allow Pulse Secure to load.
   

10. Once you receive this prompt, select Allow to allow Pulse to operate. After this, you should be all set to connect via Pulse Secure. *If you do not see this prompt, see the below fix.
    

    *If the 'Filter Network Content' prompt does not appear:

    1. Quit the Pulse Secure app.

    2. Navigate to Apple menu > System Preferences > Network

    3. Select Pulse Secure in the left-hand menu and click the minus button ( - ) to remove it.

    4. Open the Pulse Secure app again and connect to the VPN. Fl studios. The Filter Network Content prompt shown above should now appear. If it does not, repeat this process and try again.

Related Articles

NOTE:

Between mid October 2019 and mid February 2020 everyone in the Army was migrated to use their PIV Authentication certificate for Email access. You no longer use the Email certificate for Enterprise Email or any CAC enabled websites

Active Client For Mac Download Mac

Mac users who choose to upgrade (or already have upgraded) to Mac OS Catalina (10.15.x) or Big Sur (11.xx.x) will need to uninstall all 3rd Party CAC enablers per https://militarycac.com/macuninstall.htm AND reenable the native smart card ability (very bottom of macuninstall link above)

If you purchased your Mac with OS Catalina (10.15.x) or Big Sur (11.xx.x) already installed, you can skip the uninstall part above and follow the instructions below.

6 'high level' steps needed, follow down the page to make this a painless systematic process

Step 1: Is your CAC reader Mac friendly?

Visit the USB Readers page to verify the CAC reader you have is Mac friendly.

Visit the USB-C Readers page to verify the CAC reader you have is Mac friendly.

'Some, not all' CAC readers may need to have a driver installed to make it work.

NOTE: Readers such as: SCR-331 & SCR-3500A may need a firmware update (NO OTHER Readers need firmware updates).

Information about these specific readers are in Step 2

Step 2: Can your Mac 'see' the reader?

Plug the CAC reader into an open USB port before proceeding, give it a few moments to install

Step 2a: Click the Apple Icon in the upper left corner of the desktop, select 'About This Mac'

Step 2b: Click 'System Report..' (button)

Step 2c: Verify the CAC reader shows in Hardware, USB, under USB Device Tree. Different readers will show differently, most readers have no problem in this step. See Step 2c1 for specific reader issues.

Step 2c1: Verify firmware version on your SCR-331, SCR-3310 v2.0, GSR-202, 202V, 203, or SCR-3500a reader. If you have a reader other than these 6, Proceed directly to step 3

Step 2c1a-SCR-331 reader

If your reader does not look like this, go to the next step.

In the 'Hardware' drop down, click 'USB.' On the right side of the screen under 'USB Device Tree' the window will display all hardware plugged into the USB ports on your Mac. Look for “SCRx31 USB Smart Card Reader.” If the Smart Card reader is present, look at 'Version' in the lower right corner of this box: If you have a number below 5.25, you need to update your firmware to 5.25. If you are already at 5.25, your reader is installed on your system, and no further hardware changes are required. You can now Quit System Profiler and continue to Step 3.

Step 2c1b-SCR-3310 v2.0 reader

If your reader does not look like this, go to the next step.

In the 'Hardware' drop down, click 'USB.' On the right side of the screen under 'USB Device Tree' the window will display all hardware plugged into the USB ports on your Mac. Look for “SCR3310 v2.0 USB Smart Card Reader.” If the Smart Card reader is present, look at 'Version' in the lower right corner of this box: If you have a number below 6.02, it will not read the 'G+D FIPS 201 SCE 7.0' CAC on Mac OS 11.xx.x or 10.15.7. I contacted HID (the company that makes these readers) on 14 DEC 2020 to find a way to update the firmware to 6.02. They said there is not firmware update for the reader. If your reader is older, you may need a new one. Please look at: https://militarycac.com/usbreaders.htm to find a compatible one. If you are already at version 6.02, your reader should work fine on your Mac and no further hardware changes are required. You can now Quit System Profiler and continue to Step 3.

Step 2c1c-SCR-3500A reader

If you have the SCR3500A P/N:905430-1 CAC reader,you may need to install this driver, as the one that installs automatically will not work on most Macs. Hold the control key [on your keyboard] when clicking the .pkg file [with your mouse], select [the word] Open

Step 3: Verify which version of MacOS you have?

(You need to know this information for step 6)

Step 3a: Click the Apple Icon in the upper left corner of your desktop and select 'About This Mac'

Step 3b: Look below Mac OS X for: Example: Version 10.X.X, or 11.X

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Step 4: Figure out which CAC (ID Card) you have

(You need to know this information for step 6)

Look at the top back of your ID card for these card types. If you have any version other than the seven shown below, you need to visit an ID card office and have it replaced. All CACs [other than these six] were supposed to be replaced prior to 1 October 2012.

Find out how to flip card over video

Step 5: Install the DoD certificates (for Safari and Chrome Users)

Go to Keychain Access

Click: Go (top of screen), Utilities, double click Keychain Access.app

(You can also type: keychain access using Spotlight (this is my preferred method))

Select login (under Keychains),and All Items (under Category).

Download the 5 files via links below (you may need to <ctrl> click, select Download Linked File As.. on each link) Save to your downloads folder

Please know.. IF You have any DoD certificates already located in your keychain access, you will need to delete them prior to running the AllCerts.p7b file below.

https://militarycac.com/maccerts/AllCerts.p7b,

https://militarycac.com/maccerts/RootCert2.cer,

https://militarycac.com/maccerts/RootCert3.cer,

https://militarycac.com/maccerts/RootCert4.cer, and

Double click each of the files to install certificates into the login section of keychain

Select the Kind column, verify the arrow is pointing up, scroll down to certificate, look for all of the following certificates:

DOD DERILITY CA-1

DOD EMAIL CA-39 through DOD EMAIL CA-44,

DOD EMAIL CA-49 through DOD EMAIL CA-52,

DOD EMAIL CA-59,

DOD EMAIL CA-62 through DOD EMAIL CA-65

DOD ID CA-39 through DOD ID CA-44,

DOD ID CA-49 through DOD ID CA-52,

DOD ID CA-59,

DOD ID CA-62 through DOD ID CA-65

DOD ID SW CA-45 through DOD ID SW CA-48,

Install teamviewer without admin rights. DoD Root CA 2 through DoD Root CA 5,

DOD SW CA-53 through DOD SW CA-58,

DOD SW CA-60 through DOD SW CA-61, and

DOD SW CA-66 through DOD SW 67

NOTE: If you are missing any of the above certificates, you have 2 choices,

1. Delete all of them, and re-run the 5 files above, or

2. Download the allcerts.zip file and install each of the certificates you are missing individually.

Errors:

Ex4 to mql4 decompiler. Error 100001 Solution

Error 100013 Solution

You may notice some of the certificates will have a red circle with a white X . This means your computer does not trust those certificates

You need to manually trust the DoD Root CA 2, 3, 4, & 5 certificates

Double click each of the DoD Root CA certificates, select the triangle next to Trust, in the When using this certificate: select Always Trust, repeat until all 4 do not have the red circle with a white X.

You may be prompted to enter computer password when you close the window

Once you select Always Trust, your icon will have a light blue circle with a white + on it.

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The 'bad certs' that have caused problems for Windows users may show up in the keychain access section on some Macs. These need to be deleted / moved to trash.

The DoD Root CA 2 & 3 you are removing has a light blue frame, leave the yellow frame version. The icons may or may not have a red circle with the white x

If you have tried accessing CAC enabled sites prior to following these instructions, please go through this page before proceeding

Clearing the keychain (opens a new page)

Please come back to this page to continue installation instructions.

Step 5a: DoD certificate installation instructions for Firefox users

NOTE: Firefox will not work on Catalina (10.15.x), or last 4 versions of Mac OS if using the native Apple smartcard ability

Download AllCerts.zip, [remember where you save it].

double click the allcerts.zip file (it'll automatically extract into a new folder)

Option 1 to install the certificates (semi automated):

From inside the AllCerts extracted folder, select all of the certificates

<control> click (or Right click) the selected certificates, select Open With, Other..

In the Enable (selection box), change to All Applications

Select Firefox, then Open

You will see several dozen browser tabs open up, let it open as many as it wants.

You will eventually start seeing either of the 2 messages shown next

If the certificate is not already in Firefox, a window will pop up stating 'You have been asked to trust a new Certificate Authority (CA).'

Check all three boxes to allow the certificate to: identify websites, identify email users, and identify software developers

or

'Alert This certificate is already installed as a certificate authority.' Click OK

Once you've added all of the certificates..
• Click Firefox (word) (upper left of your screen)
• Preferences
• Advanced (tab)
• Press Network under the Advanced Tab
• In the Cached Web Content section, click Clear Now (button).
• Quit Firefox and restart it

Option 2 to install the certificates (very tedious manual):

Click Firefox (word) (upper left of your screen)

Preferences

Advanced (tab on left side of screen)

Certificates (tab)

View Certificates (button)

Authorities (tab)

Import (button)

Browse to the DoD certificates (AllCerts) extracted folder you downloaded and extracted above.

Note: You have to do this step for every single certificate

Note2: If the certificate is already in Firefox, a window will pop up stating: 'Alert This certificate is already installed as a certificate authority (CA).' Click OK

Note3: If the certificate is not already in Firefox, a window will pop up stating 'You have been asked to trust a new Certificate Authority (CA).'

Check all three boxes to allow the certificate to: identify websites, identify email users, and identify software developers

Once you've added all of the certificates..
• Click Firefox (word) (upper left of your screen)
• Preferences
• Advanced (tab)
• Press Network under the Advanced Tab
• In the Cached Web Content section, click Clear Now (button).
• Quit Firefox and restart it

Step 6: Decide which CAC enabler you can / want to use

Only for Mac El Capitan (10.11.x or older)

After installing the CAC enabler, restart the computer and go to a CAC enabled website

NOTE: Mac OS Sierra (10.12.x), High Sierra (10.13.x), Mojave (10.14.x), Catalina (10.15.x), and Big Sur (11.x) computers no longer need a CAC Enabler.

Try to access the CAC enabled site you need to access now

Mac support provided by: Michael Danberry